This is Why Social Media Customer Service is So Freaking Stressful – and What You Should Be Doing Differently

Whac-A-Mole Game

When it comes to the way you provide customer service on social media, it’s time for you to lower your standards. Just kidding! Obviously social media is a big, big deal when it comes to providing customer service. Where a lot of businesses go wrong, though, is not establishing their own standards for customer service… [Read More]

56% of People Have Unfollowed a Brand on Social Media Because of This – And You Could Be Next

Unfollowing on social media

Not like this is gonna come as a surprise or anything, but we’re at a point right now where 89% of businesses are creating content for social media. It’s like those toothpaste commercials, where they say that 9 out of 10 dentists recommend a certain brand – can’t argue with those numbers, right? The thing… [Read More]

Want to Send Marketing Emails That Actually Make You Money? Here’s a Step-by-Step Guide

Email open rate statistic

You probably do this every single day. Multiple times a day, even! You open your inbox, see a great big pile of marketing emails, and delete, delete, delete without even opening ‘em. (It’s cool. I do it, too.) And that might make you think things like, why bother with email at all? Nobody fricken’ reads… [Read More]

Bookmark These: Our 16 Most Important, Most Awesome, Most Unskippable Posts From 2014

Facebook click bait

Here we are – last blog post of 2014! Between all the guides, case studies, algorithm deep dives, tips, announcements, and all that other good stuff, this blog has published 80-some posts over the course of the year – and today, I’m bringing you a look back at the greatest hits. You want the best… [Read More]

“Dark Social” is Responsible for More Content Shares Than Every Social Network Combined – But What Is It?

Dark social compared to other social channels

Everybody wants more Facebook shares. Think of allllll the content that gets shared on Facebook every single day. Super valuable, right? Well, only about 23% of all sharing activity takes place on Facebook. 69% of all sharing activity takes place on Dark Social. Big difference, right? See, the people over at RadiumOne recently released this… [Read More]

How to Make Your Marketing 13 Times More Likely to Succeed, and Other Surprising Stats from 2014

Inbound marketing top ROI in 2014

2014 is coming to a close soon – wanna know how your marketing compared to everyone else’s? Time to find out! Just last month, HubSpot released their 2014 State of Inbound Marketing report – an annual survey of THOUSANDS of marketers that investigates what they did, what worked, what didn’t, and where the trends are… [Read More]

Marketers Are Going to Be Obsessed with Social Communities in 2015 – Here’s Why You Should Be, Too

3 Steps to a Better Online Community

Ever ask yourself why you even have a Facebook page, or a Twitter account? Well, why does any business? Why does any PERSON? When you use social media for marketing, it’s easy to forget that actual USERS don’t think of it that way. That would be like advertisers thinking that people watch TV for the… [Read More]

Why the Social Media “Magic Button” is a Big, Fat Lie

Teaching Ramit - LKR Social Media

I hear it all the time. “I don’t understand why social media isn’t doing anything for my business!” “How are these other guys getting so many fans and followers, and why can’t I?” “Maybe social media marketing just isn’t the solution for me.” And since I hear it all the time, you know what that… [Read More]

Facebook’s Next Big Change is Coming – Here’s How to Get Ready Before It’s Too Late

Example of a bad Facebook post

Facebook’s getting ready to lay the smackdown on some Pages this January – and you do NOT want to be one of them. Earlier this month, the network announced some upcoming changes to the types of content it’s going to share from Pages. Long story short? Facebook users aren’t happy with the way the Pages… [Read More]

The New Facebook Change That Officially Killed a Popular Marketing Tactic

RIP Like-gating

One of Facebook’s most popular methods for boosting page likes just got thrown out the window – and if you’re still trying to use it, you’re in for a ruuuude awakening! The practice? Like-gating.   Even if you’ve never used it or even heard the term before, I can almost GUARANTEE you’ve been seeing pages… [Read More]